Privacy Policy

1. Who We Are

Gensyn 3D is a business unit of Gensyn, specializing in the research, development, production, and supply of premium 3D printing filaments. Our industrial park spans 80,000 square meters and is equipped with 50 production lines staffed by over 30 engineers dedicated to material innovation.

We operate the Gensyn brand for end-users and provide OEM/ODM manufacturing services to 3D printing brands, Amazon sellers, and industrial customers primarily across North American and European markets.

For the purposes of this Privacy Policy, "Gensyn 3D," "we," "us," or "our" refers to the Gensyn 3D business unit and its parent entity, Gensyn. This policy governs the collection and use of personal data through our website and any related business communications.

2. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

Contact & Inquiry Data: Name, email address, phone number, company name, job title, and any message content submitted via our contact forms or direct email communications.
Business & Order Information: Billing address, shipping address, order specifications, product customization requirements, and OEM/ODM project details provided during partnership or procurement discussions.
Account Information: If you register for an account or partner portal, we collect your username, password (stored in hashed form), and account preferences.
Marketing Preferences: Your consent status and preferences for receiving newsletters, product updates, and promotional communications.

Information Collected Automatically

Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths within our website.
Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
Cookies & Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar tracking tools. See Section 5 for full details.

Information from Third-Party Sources

Business Partners & Platforms: Information received from Amazon Seller Central, trade directories, or industry platforms when you express interest in our products or OEM/ODM services.
Analytics Providers: Aggregated and anonymized data from analytics services to understand how visitors interact with our website.

3. How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

Purpose	Examples	Legal Basis
Business Communications	Responding to inquiries, providing quotes, processing OEM/ODM requests	Contract / Legitimate Interest
Order Fulfilment	Processing and shipping orders, managing production specifications, coordinating logistics	Contract
Website Improvement	Analyzing usage patterns, improving user experience, fixing technical issues	Legitimate Interest
Marketing & Promotions	Sending product updates, new material announcements, industry news (opt-in only)	Consent
Legal Compliance	Meeting tax, customs, export control, and regulatory obligations in applicable jurisdictions	Legal Obligation
Fraud Prevention & Security	Detecting and preventing fraudulent orders, unauthorized access, and security threats	Legitimate Interest

4. Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

Service Providers & Subprocessors Trusted third-party vendors who assist in operating our website, processing payments, managing logistics, providing IT infrastructure, or conducting analytics. These parties are contractually bound to protect your data and may only use it for specified purposes.
Business Partners Where necessary to fulfill an OEM/ODM order or partnership agreement, we may share relevant business information with logistics providers, customs agents, or co-manufacturing partners.
Legal & Regulatory Requirements We may disclose your information if required by law, court order, government regulation, or to protect the rights, property, or safety of Gensyn 3D, our customers, or the public.
Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.
With Your Consent In any other circumstances, we will only share your information with your explicit prior consent.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support our marketing activities. We use the following categories of cookies:

Strictly Necessary

Essential for the website to function. These cannot be disabled. They include session management, security tokens, and load balancing cookies.

Analytics & Performance

Help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymized where possible.

Functional

Remember your preferences such as language settings, form data, and regional content selections to improve your experience.

Marketing

Used to deliver relevant advertisements and track campaign effectiveness. Only activated with your explicit consent.

You can manage or withdraw your consent to non-essential cookies at any time through our cookie preference center or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

6. International Data Transfers

Gensyn 3D is headquartered in China and primarily serves customers in North America and Europe. As a result, your personal data may be transferred to, stored in, and processed in countries outside your jurisdiction, including China, the United States, and member states of the European Union.

When transferring personal data from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries not recognized as providing an adequate level of data protection, we rely on appropriate safeguards including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Contractual obligations requiring equivalent levels of data protection
Your explicit consent where required

For transfers involving personal data of California residents, we comply with the California Consumer Privacy Act (CCPA) and its amendments under the CPRA.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Our general retention periods are:

3 years

General inquiry and contact data -- retained for follow-up and relationship management purposes after last contact.

7 years

Order, contract, and financial records -- retained to meet tax, accounting, and legal compliance requirements.

2 years

Website analytics and usage data -- retained in aggregated or anonymized form for performance analysis.

Until withdrawn

Marketing consent records -- retained until you withdraw consent or unsubscribe from communications.

After the applicable retention period, data is securely deleted or anonymized in accordance with our data lifecycle management procedures.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction. Our security practices include:

SSL/TLS Encryption

All data in transit is encrypted using industry-standard protocols.

Access Controls

Strict role-based access limiting data exposure to authorized personnel only.

Secure Storage

Data at rest is encrypted and stored on secured, access-controlled servers.

Regular Audits

Periodic security reviews and vulnerability assessments of our systems.

Staff Training

All staff handling personal data receive regular data protection training.

Breach Response

Documented incident response plan with regulatory notification procedures.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information over unsecured channels.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data. We are committed to honoring these rights in accordance with applicable law:

Right of Access

You have the right to request a copy of the personal data we hold about you, including information about how it is used and with whom it is shared.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure ("Right to be Forgotten")

In certain circumstances, you may request that we delete your personal data. This right may be limited where we have a legal obligation to retain the data.

Right to Object / Restrict Processing

You may object to or request restriction of processing of your personal data, particularly where processing is based on legitimate interests or for direct marketing purposes.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

How to exercise your rights: Submit a written request to sky@gensyn-polymer.com. We will respond within 30 days. We may need to verify your identity before processing your request. There is no charge for most requests; however, we may charge a reasonable fee for manifestly unfounded or excessive requests.

10. Children's Privacy

Our website and services are directed exclusively at business professionals and adults aged 18 years or older. We do not knowingly collect, process, or store personal information from children under the age of 16 (or the applicable age of consent in your jurisdiction).

If you believe that we have inadvertently collected personal data from a child, please contact us immediately at sky@gensyn-polymer.com and we will promptly delete such information from our records.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last updated" date at the top of this page
Post a prominent notice on our website for significant changes
Notify registered users or active business partners by email where required by law

We encourage you to review this policy periodically. Your continued use of our website or services after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team: